Shipping policy

Please be sure to check all packages for any damage during transit after it is delivered. It is the responsibility of the customer to fully inspect the product at the time of delivery for any damage. Rubber flooring 4 u is not responsible for damaged products due to shipping. We recommend removing any protective wrapping to fully inspect the product before the driver leaves. Also count the product before signing the Delivery Receipt. Once the Delivery Receipt is signed with no exceptions noted, the trucking company has no further responsibilities and will not honor claims if the Delivery Receipt is not noted with the issue. Ground deliveries do not require a signature at the time of delivery and will be left at the location if no person is present, unless otherwise requested. Online orders that are Freight ''Delivery to Residential'' or ''Non Loading Dock'' will have lift gate added to the order. The trucking company will call to schedule a delivery time window. We are here to help so any questions pretaining deliveries or lead times we can help with, we also can help if you find that you are missing or have damaged products.

Shipping Times

Some products available for online order may not be in stock. If you require delivery by a certain date, please call Customer Service. All listed shipping times are estimates. Specific delivery dates and/or time frames cannot be guaranteed for any product or order. If you have deadlines, please order well in advance. Rubber flooring 4 U is not responsible for misplaced, lost, or delayed shipments or freight damaged by the freight carriers.

Delivery Refusal

Please note even when a lift gate option is added to the order, freight deliveries are always curbside. 'Curbside' means at the street. If the customer refuses delivery for reasons other than those agreed to within the order document, the customer will be responsible for all return shipping charges and re-delivery and/or in addition to product restocking fees. Inside delivery is not available. Drivers not obligated to deliver into driveways or garages.

Lost, or Missing Freight

In some cases, freight companies lose freight, or misdirect it by mistake. When this happens freight companies will request up to 10 working days or more to locate the freight before Rubber flooring 4 u is allowed to file freight loss claims. Replacement material can only be resent to customers if a freight loss claim is filed - or new product is purchased.

Lift Gate Delivery

Lift gate delivery service is available at an additional cost Lift gate service is required for all customers that do not have a loading dock or a forklift. This DOES NOT include any inside home, or garage delivery or moving the freight away from the curb. The lift gate service will transfer the product from the truck and onto the curb “curbside” at the delivery site.